Refund & Return Policy

Reserva Coffee Roasters Return and Exchange Policy

At Reserva Coffee Roasters, we are committed to ensuring customer satisfaction. To streamline your experience, we’ve outlined our return and exchange policies by product or service category. Please review the following terms carefully:

Equipment and Services

  • Equipment and services provided by Reserva Coffee Roasters are warranted for 30 days from the date of purchase or the date services are performed.

  • If you experience issues within this warranty period, please contact us through our website at reservacoffee.com. Include the following information:

    • Name

    • Email address

    • Phone number

    • Proof of purchase

    • Detailed statement specifying the issue.

  • Reserva Coffee Roasters reserves the right to determine if the warranty claim is valid.

Coffee Bags and Merchandise (Online and In-Store)

  • We accept returns for unopened, damage-free coffee bags and unused, unworn merchandise within 3 days of purchase or delivery.

  • A restocking fee of 20% will be deducted from the refund for all approved returns.

  • To submit a return request, visit reservacoffee.com and provide:

    • Name

    • Email address

    • Phone number

    • Proof of purchase

    • Detailed statement specifying the reason for the return.

  • Important Notes:

    • Open, used, or worn merchandise or coffee bags cannot be returned, exchanged, or credited.

    • Reserva Coffee Roasters reserves the right to determine the eligibility of all return requests.

Cafe Orders

  • We strive to deliver food and beverages of the highest quality. If you are unsatisfied with your order:

    • Within 30 minutes of purchase: Contact your barista or call the cafe directly at 956-625-CAFE to request corrections or enhancements to your order.

    • Each transaction is limited to one correction, modification, or enhancement.

    • After 30 minutes: All cafe purchases are considered final sale, and no returns, exchanges, refunds, or credits will be issued.

Online Cafe Orders

  • Location-Specific Orders: Please ensure you select the correct cafe location when placing an order. Refunds, credits, or exchanges will not be provided for orders placed at the wrong location.

  • Unclaimed or Not Picked-Up Orders: Refunds, credits, or exchanges will not be issued for online orders that are not claimed or picked up.

Gift Cards

  • All gift card sales are final.

  • Refunds or credits will not be issued for gift card purchases.

We appreciate your understanding and cooperation in following these policies. If you have further questions, don’t hesitate to reach out to us through our website or at any of our locations.